Privacy Policy
Spellbinding Media ("we," "us," "our," or "Company") operates the spellbindingmedia.com website (the "Service"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains what information we collect from you, how we use it, how we protect it, and your rights regarding your information. Please read this policy carefully. By using our Service, you agree to the collection and use of information as outlined in this Privacy Policy. If you have any questions about this Privacy Policy, please contact us via our Support page.
Information We Collect
Account Information
When you create an account on our Service, we collect: Your email address, A user-selected username, Your password (stored in encrypted form), Your selected language preference, Your account creation date
Content Viewing and Usage Information
When you use our Service, we automatically collect: Episodes and cinematic stories you access or read, Reading progress and episode completion status, Your interaction history with our platform, Timestamps of your visits and activity
Device and Access Information
We may collect: Your IP address, Your device type and operating system, Your web browser type and version, General location data (country/region level only, derived from IP address)
Payment Information
If you purchase coin packs or content, payment processing is handled by PayPal. We do not directly store your credit card or banking information. PayPal processes and stores your payment details according to their own privacy practices. We only receive and store: Purchase confirmation records, Coin pack amount and price, Transaction date and PayPal transaction ID, Your account's coin balance
How We Use Your Information
We use the information we collect to:
- Provide and improve our Service: Create and maintain your account, deliver the cinematic stories and content you request, and track your reading progress
- Personalize your experience: Remember your language preference, reading history, and user settings
- Manage payments: Process coin purchases and manage your account balance
- Verify age compliance: Ensure that users accessing content comply with any age-based restrictions
- Security and fraud prevention: Detect and prevent unauthorized access, abuse, or fraudulent activity
- Communicate with you: Respond to your inquiries and provide customer support via our Support page
- Legal compliance: Comply with applicable laws, regulations, and lawful government requests
We do not use your information for marketing, advertising, or promotional purposes without your explicit consent.
Data Retention
We retain your information for as long as your account is active.
When you delete your account: Your account will be deactivated, Your personal data will be deleted from our systems, Your viewing history and progress will be removed, We do not retain your information after account deletion for purposes other than legal compliance
Some information may be retained in backup systems for a brief period to ensure data recovery capabilities, but these backups are not used for any operational purposes once your account is deleted.
Data Sharing and Third Parties
We do not sell or share your personal information with third parties.
Your data is used exclusively by Spellbinding Media and is not: Sold to advertisers, marketing firms, or data brokers, Shared with analytics companies (we do not use third-party analytics services), Shared with social media platforms, Shared with any other business partners
Exception: We may disclose your information if required by law, court order, or government request, or when necessary to protect the security or integrity of our Service and users.
Cookies and Tracking
Session Cookies
Our Service uses session cookies only. These are temporary files that: Maintain your login session while you use our Service, Allow you to navigate the platform without re-entering your credentials, Enable language preference persistence during your visit, Are automatically deleted when you close your browser
Similar Technologies
We do not use: Persistent cookies that track you across multiple visits, Tracking cookies for analytics or behavioral monitoring, Third-party cookies, We do not use pixel tags, web beacons, fingerprinting, or other tracking technologies.
Your Rights and Choices
Account Management
You have the right to: Access your information (Request a summary of the personal data associated with your account), Update your information (Modify your email address, username, or language preferences directly in your account settings), Delete your account (Remove your account and associated data at any time through your account settings or by contacting Support)
Cookie Control
Since we only use session cookies, you can: Clear your browser cookies at any time (this will log you out), Disable cookies in your browser settings (note: this may affect your ability to log in and use certain features of our Service)
Communication Preferences
You may opt out of non-essential communications by updating your account settings or contacting our Support team.
Data Security
We take the security of your information seriously and implement industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include: Encryption of sensitive data (passwords, payment information), Secure server infrastructure, Access controls limiting who can view or modify your information
However, no security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.
Children's Privacy
Our Service is not intended for users under 13 years of age (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.
Some of our content may be age-restricted. Parents or guardians who believe their child has provided information to us should contact us immediately via our Support page.
International Users
Regional Compliance
Our Service is operated from the United States and is governed by United States law. By using our Service, you consent to the collection, use, and transfer of your information as described in this Privacy Policy.
Users in the European Union and Other Jurisdictions
While our Service is US-based, we are committed to respecting the privacy laws of the countries and regions where our users reside. If you are located in the European Union, Spain, or any other jurisdiction with data protection requirements, the principles outlined in this Privacy Policy (data minimization, user rights, security, and transparent practices) reflect a commitment to those standards. If you have concerns about how we handle your data or believe we are not compliant with your local laws, please contact us via our Support page.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by: Posting the updated Privacy Policy on our website with a new "Last Updated" date, Sending you an email notification if the change materially affects how we handle your data
Your continued use of our Service after any updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us via our Support Page. We will respond to inquiries as promptly as possible. For urgent matters, please specify "Privacy Inquiry" in your support ticket so it receives appropriate priority.
Additional Information for Specific Regions
For Users in Spain and Spanish-Speaking Regions
Your data is protected under Spanish and EU data protection regulations where applicable. You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.
For Users in Japan, Korea, and Thailand
We respect the privacy laws of your respective countries. While our infrastructure is US-based, we maintain the same data protection standards outlined in this policy for all users regardless of location.